View Full Version : Incorrect fixation of 6cpc revised pension

01-05-2009, 10:07 AM
Mr. krishanlaljaspal asked

My revised pension has been fixed incorrectly. I submitted the required details to sbi Faridabad who have sent to the main CPPC SBI br, Delhi long back. no one has attended to my request till date. even I tried to speak on phone to the concerned official. Mr. Sharma who is said to be the concerning to my case does not keep his phone in order, which is defective since long. I happen to get mob no. of Mr. Khaneija, the Chief manager SBI main br delhi, who regularly attended the phone, but no one seems to be obeying his instructions. I have sent number of emails to this br, but Mr. Khaneijas all the times told me that, no emails have been received by them. the SBI staff has been befooling this officer. I have sent my complaint to the helpline as well to the dgm and they have forwarded it to the concerned br; yet no action has been taken as yet in the matter. The SBI system of working seems to have been totally failure. I really do not no to whom shall I complain about my problem. My tel no is 01542492033, email [email protected] can this problem be looked into it? Is their any authority to investigate the matter and have courage to take strict action to the entire chain of the SBI branch? Rather, the defaulters should be suspended forthwith till the matter is investigated and proved otherwise. Such undisciplined staff must be dismissed since they disrepute the name of such a important leading national bank.
It is further noticed that the fixation or re-fixation of pension has been centralized by the SBI, which is the main cause of theproblem. The SBI pension disbursing banks’ br/authorities must be permitted to fix/refix the pension. The bank auth must consider this point. If it is done the pensioners can visit the banks to get their problems resolved.

01-05-2009, 11:15 AM
Dear Shri Krishnanji,

The running message posted in the website www.cpao.nic.in is as follows:

"Dear pensioners, please bear with us. We are forced to revise our timelines for processing due to a manifold increase in receipt of cases of revision authorities due to 6th Pay Commission decisions".

Further, You may please get in touch with the Centralised Pension Processing Centre at SBI Zonal Office of your Zone. Certain information (generalised) are as follows:


The State Bank of India has centralised the payment of pension across all CBS Branches. This has been possible with the creation of a Centralised Pension Processing Cell (CPPC) to calculate, at a centralised level, the amount of pension payable to all pensioners drawing their pension from the State Bank of India.
The CPPC credits pension to individual customer accounts online directly at the Bank’s CBS branches if all formalities, and obtention of required certificates such as life certificate, are complete.
All changes in Pension payment parameters including arrears of DA etc are also done centrally and arrears calculated by the CPPC.
Timely and accurate payment of pension is assured.


All processes are automated, and the pensioner gets timely and accurate payment of pension within the time specified by the Government (e.g., first date of the month for State Govt. pensioners).
Delays on account of de-centralisation due to delays in receipt of instructions from the Pension Paying Authority on D.A revision, payment and /or restoration of commutation etc. and in calculation thereof are now eliminated.

Frequently Asked Questions (FAQ's)

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1. Can any pensioner draw his/her pension from SBI?

Ans: Yes, a pensioner can draw his/her pension from a SBI branch if he/ she is a Central/State Govt. employee or Autonomous body which has arrangement for pension payment with our Bank.

2. What should a retiring person do to draw his/her pension from a SBI branch?

Ans: The retiring person should open an account with a SBI branch and advise this account number and branch to the concerned Pension Sanctioning Authority for release of his/her pension.

3. What should a retiring person, who already draws his/ her pension from a branch of another Bank, do to draw pension from a SBI branch?

Ans: The pensioner should open an account with a convenient SBI Branch and request his/ her existing banker to send the pension papers to the SBI branch through the Govt. authorities.

4. What types of pensions are handled by CPPC?

Ans: All type of pensions - Central Govt., State Govt. etc., (except SBI/IBI pensions) which involve processing, payment and maintenance of PPOs at branch level are handled by CPPC. Payment of pension in respect of specific autonomous bodies is also handled, where specifically agreed.

5. Where will the Pensioner open his/her pension account?

Ans: The pensioner will open his/her SB/CA account at the branch of his/ her choice/ convenience (Home Branch) as hitherto.

6. Which office/ branch will the pensioner approach to complete formalities connected with commencement of his/her pension?

Ans: The pensioner will continue to complete all the pension related formalities such as submission of mandatory undertakings for recovery of overpayment etc at his/her Home Branch.

7. When will the payment of pension commence in case of new PPOs?

Ans: The payment of pension, in respect of PPOs received at CPPC up to one week before last date of a month, will normally commence from the same month.

8. When will the arrears get paid?

Ans: Payment of arrears, on account of revision of pension etc., received at CPPC up to one week before last date of a month, will normally be made along with monthly pension.

9. When should life certificate be submitted?

Ans: As per Govt. instructions, life certificate, duly witnessed, should be submitted to the Pension Paying Branch in November each year.

10. What will happen if life certificate is not submitted in the month of November?

Ans: If life certificate is not submitted in the month of November of a year, payment of pension for November and onwards is not be paid to the pensioner, in accordance with the instructions of the Govt..

11. If life certificate is submitted in a subsequent month, when will pension for November and onwards get paid?

Ans: Once life certificate is keyed in the Pension System, pension will get paid the following Monday normally (i.e., weekly basis)

12. If the pensioner has a query or requires clarification on the amount of pension paid, what should he/she do?

Ans: The pensioner should approach the Pension Paying Branch for resolution and help. The Pension Paying Branch will attend to it, with on-line help from the CPPC.

13. If the pensioner wants details of pension paid during a financial year or Pension Payment Slip, whom should he/she approach?

Ans: These details for a year would be provided to the Pensioner by the Pension Paying Branch by obtaining the details from the Centralised database.

14. Where should the pensioner submit his/her life certificate?

Ans: The pensioner should submit his/her life certificate at his/her Branch only.

15. Where should a pensioner submit details of investment for claiming relief from Income Tax?

Ans: The pensioner should submit these details at the Pension Paying Branch. The certificate giving details of Income Tax deducted from pension will also be issued by the Pension Paying Branch only.

16. In case of Family Pension, which office should the dependants approach?

Ans: The Home Branch through which pension had been paid to the pensioner will be the contact point in the case of Family Pension also.

17. Which office will the customer approach for grievance resolution?

Ans: The pensioner’s grievance will be resolved at the Pension paying Branch. On-line help from CPPC will be available to the branch. The pensioner is not required to approach CPPC directly.

18. What should an autonomous body/ Corporate Customer do to avail the facilities of CPPC from SBI branches, if the autonomous body does not have pension payment arrangement with SBI?

Ans: The concerned autonomous body should approach the nearest branch to firm up and finalise the pension payment arrangements.